Tina

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Activity overview

Latest activity by Tina
  • Tina created an article,

    Employee Offboarding Guide

    When you leave the company, whether you resign or are being let go, there are a few steps to follow to return company devices and complete your offboarding smoothly.1. Provide Updated Contact Infor...

  • Tina created an article,

    Approval Triggers for Requests

    Some requests require management or HR approval before they are processed. The following forms trigger approvals:Change Request Form – Permissions, access, or IT changes (REQUIRES MANAGEMENT APPROV...

  • Tina created an article,

    How to Submit a Ticket in Zendesk

    Submitting a ticket in Zendesk is the best way to request IT or business support. Follow these steps to ensure your request is handled quickly and accurately.1. Access the Ticket Submission FormSte...

  • Tina created an article,

    Post-Onboarding Instructions

    Welcome to Pacific Debt!Congratulations on completing your onboarding journey! You’ve officially reached the final step. This guide outlines your post-onboarding tasks, which include completing man...

  • Tina created an article,

    Using the Pacific Debt Service Desk Portal

    Welcome to what could be the start of a beautiful friendship—or at least a very helpful one.Introducing the Pacific Debt Service Desk Portal, your go-to resource for IT support, guidance, and knowl...

  • Tina created an article,

    How to Log In to Google Chrome

    PurposeThis article guides you on how to sign in to your Google account in Google Chrome so you can sync your bookmarks, passwords, and browsing history across all your devices.Steps1. Open Google ...

  • Tina created an article,

    New PDR Computer Activation Steps

    Overview This guide provides step-by-step instructions for activating a brand-new company computer. Step 1: Initial Setup Unbox the device and power it on. Connect to a stable internet connection ...

  • Tina created an article,

    Software Installation

    (You may proceed with the steps below or reach out to IT support for remote assistance) Welcome to PDR! After your initial device setup, follow the steps below to install all required applications...

  • Tina created an article,

    Quick Guide to Accessing Five9 University

    🌈Step 1: Login to Five9 Platform Visit login.five9.com Log in using your Five9 username and password.   🌈Step 2: Access Support and Training After logging in, click on "Support and Training" ...

  • Tina created an article,

    Quick Guide: Resetting Your Password in Velocify

    Go to Velocify: Click here to launch the Velocify website Click "Forgot Password?": This link is below the login fields. Enter Your Email: Type in your PDR email. Check Your Email: Look fo...