How to Submit a Ticket in Zendesk

Submitting a ticket in Zendesk is the best way to request IT or business support. Follow these steps to ensure your request is handled quickly and accurately.

1. Access the Ticket Submission Form

Step: Go to https://servicedesk.pacificdebt.com/hc/en-us

2. Choose the Right Form

Step: Select the form that fits your request:

• Service Request Form – General IT support, such as troubleshooting hardware/software issues.

• Change Request Form – Permissions, access, or other IT-related changes. (requires management approval)

• Mimecast Form – Email issues (email or attachment release, whitelists, and approvals).

• Position Change Request – Employee role or department changes. (requires management approval)

• Data & Development Request Form –  PowerBI dashboard requests. (may require management approval)

• Termination Form – Employee offboarding (HR only)

• Onboard Form – New hire setup or equipment (HR only)

• New IT Project Request – Proposals for IT projects (requires management approval)

3. Enter Your Information

Step: Fill in your email and ticket subject:

1. PDR Email Address (*) – Updates and responses go here

2. Subject (*) – Short, clear description of your issue

4. Complete the Form

Step:

• Fill all required fields (*)

• Add detailed info in Description

• Attach files if needed

5. Submit Your Request

Step: Click Submit at the bottom of the form.

• After submission, a notification appears in the upper-right corner: 

  

• A confirmation email with the ticket number is sent automatically. 

6. Track Your Ticket

Step:

• Go to My Requests in Zendesk

• Check your ticket status using your ticket number

• Updates or requests for info will appear here or be sent via email

✅ Tip: Always provide full details in Description and attach files to speed up resolution.