Approval Triggers for Requests

This guide helps employees and external stakeholders understand which requests require management approval and what to expect during the approval process.

1. Change Request Form

• Description: Permissions, access, or other IT-related changes

• Approval: REQUIRES MANAGEMENT APPROVAL

• Notes: Some requests may be automatically routed to the manager for approval before processing.

2. Position Change Request

• Description: Employee role or department changes

• Approval: REQUIRES MANAGEMENT APPROVAL

• Notes: Manager review is required to confirm changes before implementation.

3. Termination Form

• Description: Employee offboarding (HR only)

• Approval: Reviewed by HR and management.

4. Onboard Form

• Description: New hire setup or equipment (HR only)

• Approval: Should only be submitted by HR.

How It Works

Submit your request using the appropriate form in Zendesk.

• If the request requires approval, ITSD will initiate the approval process.

• You will receive email updates when the request is approved, denied, or requires more information.

✅ Tip: Always provide complete details in the Description field to avoid delays in approval.