VDI Setup Guide

How to Download & Install Windows App:

1. Open the Microsoft Store by typing "Microsoft Store" in the Windows Search bar (bottom left of your taskbar)
   
    
2. Click Microsoft Store from the search results to open it
   
    
3. In the Microsoft Store search bar (top of the app), type "Windows App", click on it.
    
4. Click on Windows App from the search results
    
5. Click the Get or Install button
   
    
6. Click ‘Get’ or Download. Once installed, click Open to launch it
   
    
7. When the Windows App is installed, open it then sign in using the provided username and password
   Microsoft Account
   Username: 
   Temp Password:
   
    
8. Set up Microsoft Authenticator (MFA) You can skip this step if you have already set up your Pacific Debt account in the Authenticator app.
   
   Follow the on-screen prompts to set up the Authenticator. When prompted, you will be shown a QR code to scan with your phone.
    
9. You can Skip this
   
    
10. Select Connect on a device, or select an app to connect. You might be prompted to enter the password for your user account again
    
     
11. Once the connection to your device or app is complete, you're ready to start using it. You will see your work desktop icons. Open Google Chrome and start signing in to your Pacific Debt email.

What is a VDI?

• It's like a remote desktop. You're essentially "borrowing" a work computer over the internet — everything happening inside the VDI window is on a remote server, not your own machine.
• Your work apps are separate. Apps inside the VDI (email, systems, work tools) are completely separate from your personal computer. Opening or closing the VDI will never affect your personal files.
• It requires an internet connection. If your internet goes out, the session will disconnect — but your work is saved on the remote server, so nothing will be lost.

How to Minimize the VDI

1. Look at the top of your screen when the VDI is open. You will see a small toolbar or connection bar appear at the top center of the screen.
2. Click the minimize button ( – ) in that toolbar. This will shrink the VDI window down to your taskbar without closing it.
   
3. To bring the VDI back up, simply click on its icon in your taskbar at the bottom of your screen — just like switching between any open windows.
   

Tip: Minimizing is different from logging out or closing the app. Your VDI session stays active and your work remains open in the background — ready for you whenever you need it.