What Is the Level AI Screen Recorder?
The Level AI Screen Recorder is a lightweight tool that captures on-screen activity during customer calls and demos. When paired with Five9, it automatically syncs recordings with call data, providing a complete view of each customer interaction—including both audio and on-screen activity—without requiring any extra steps from you.
What the Five9 Integration Means for You
- Automatic linking: Screen recordings are automatically linked to your Five9 calls
- No manual work: No manual uploads or tagging required
- Better insights: More accurate insights into call flow, demos, and customer engagement
Step-by-Step Login Instructions
Step 1: Open the Level AI Screen Recorder
- Go to your apps list
- Locate and open the Level AI Screen Recorder application
Step 2: Enter Your Organization Name
- When prompted, type: pacificdebt
- Click Continue
Step 3: Sign In with Microsoft
- Click Sign in with Microsoft Account
- Note: SSO (Single Sign-On) is already enabled, so you won't need to enter a password
Step 4: Confirm Successful Login
- Once signed in, you should see a small confirmation pop-up
- This indicates you're successfully logged in
Step 5: Start Using
- After login, simply open Five9
- You can now start using it normally—the screen recorder will work automatically
Questions or feedback? Contact IT Support or your team lead.
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