Instructions for Joining Remote IT Support Session

Please follow the instructions below to join a remote session with our IT support team.

Step 1: Check Your Equipment Before the session

• Make sure your computer is set up and connected to the internet. 
• Please ensure that you have closed any sensitive files or applications on your computer to maintain confidentiality and security.

Step 2: Accessing Remote Session Platform

• We use BeyondTrust for IT support sessions. To access the platform, please follow these steps:
• Open your web browser and go to https://pacificdebt.beyondtrustcloud.com/ 

• Choose your IT representative from the list.
• Click on their name to initiate the session.
• Follow any on-screen instructions.

Step 4: Interacting with IT Support During the session

• You will be able to communicate with the IT support representative via chat. Be prepared to describe any issues you may be experiencing or answer any questions they may have.

Step 5: Additional Information

• If at any point you encounter technical difficulties or have trouble accessing the remote session platform, please open a support ticket at https://servicedesk.pacificdebt.com/hc/en-us/requests/new 

We hope this process is straightforward, but if you have any questions or need assistance, don't hesitate to reach out to HR, your Supervisor or the IT support team.🙂