Join Remote Support Session(ScreenConnect)

Follow these simple steps to connect with IT support. This takes about 2-3 minutes.

1. Go to https://pacificdebt.screenconnect.com/ 

2. Enter the session code from your technician and click the arrow →
3. Click the downloaded file in your browser

4. Click "Run" when you see the security warning

5. Wait for the download to complete (about 30 seconds)

6. Check the box and click "Connect"

7. Click "Consent to Control"

8. Click "Yes" to allow system changes

9. You're connected! The technician can now help you.

Need help? Contact IT Service Desk

If at any point you encounter technical difficulties or have trouble accessing the remote session platform, please open a support ticket at https://servicedesk.pacificdebt.com/hc/en-us/requests/new