VPN Disconnected – Quick Fix

Issue

VPN disconnects or fails to connect.

Error Messages

• VPN server host name could not be resolved.
• Failure in acquiring Microsoft Entra Token: Credential Dialog Canceled.
• Failure in acquiring Microsoft Entra Token: AAS server could not be reached.

Steps to Fix

1. Update Windows

1. Go to Start Menu > Settings > Windows Update
2. Click Check for updates
3. Restart your computer after updates

2. Check Internet Connection

1. Restart your modem/router
2. Confirm a stable connection
3. Try reconnecting to Azure VPN

Note: Remember the location of your VPN before reconnecting. 

If still not working, continue to Step 3.

3. Reconfigure VPN

1. Open Azure VPN
2. Click the three dots ⋯ > Remove
3. Click the plus sign + > Import
4. Select the VPN file (usually at C:\Users\<name>\VPN installer\singapore-p2s-V-1.0\AzureVPN\azurevpnconfig\)
5. Connect using Microsoft credentials

Still Having Issues?

• Take a screenshot of the error

• Submit a ticket: 

  How to Submit a Ticket in Zendesk

  Approval Triggers for Requests